Work With Us!
We're seeking dynamic, hardworking (& slightly mad) individuals to join the Mad Hatter team!
The Mad Hatter Neighborhood Pub is always accepting applications. Visit either location to apply.
RESTAURANT KITCHEN MANAGER
The Kitchen Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience. The Kitchen Manager reports to the General Manager. ESSENTIAL FUNCTIONS Primary responsibilities include: GENERAL - Oversee and manage all areas of the restaurant and make final decisions on matters of importance. FINANCIAL - Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. - Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. FOOD SAFETY & PLANNING - Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. - Responsible for ensuring consistent high quality of food preparation and service. - Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. - Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies. - Must be ServSafe certified. - Will uphold all ServSafe guidelines. GUEST SERVICE - Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. JOB DESCRIPTION - Estimate food and beverage costs. Work with GM for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. OPERATIONAL RESPONSIBILITIES - Ensure that proper security procedures are in place to protect employees, guests and company assets. - Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured. - Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. - Investigate and resolve complaints concerning food quality and service. PERSONNEL - Provide direction to employees regarding operational and procedural issues. - Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees. - Conduct orientation, explain The Mad Hatter Philosophy, and oversee the training of new employees. - Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews. - Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts. COMMUNITY INVOLVEMENT - Provide strong presence in local community and high level of community involvement by restaurant and personnel. QUALIFICATIONS A combination of practical experience in the kitchen and service industry. - Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. - Must possess a valid drivers license. - Must be eligible to work in the United States. - Must agree to background and credit check. PERSONAL REQUIREMENTS - Self-discipline, initiative, leadership ability and outgoing. - Pleasant, polite manner and a neat and clean appearance. - Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards. - Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems. - Must possess good communication skills for dealing with diverse staff. - Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities. - Ability to determine applicability of experience and qualifications of job applicants. ACCOUNTABILITIES - Keeps GM and Owners promptly and fully informed of all issues (i.e problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action. - Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with The Mad Hatter policies and procedures. - Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness. - At all times provides a favorable image of The Mad Hatter to promote its “We Care” philosophy. - Performs other duties and responsibilities as required or requested. SUPERVISION OF OTHERS 6+ employees each shift WORKING CONDITIONS - Hours may vary if manager must fill in for his/her employees or if emergencies arise (typical work week = 50 hours). - Ability to perform all functions at the restaurant level, including delivery when needed. - Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion. - Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.
We are searching for a committed, proactive bar manager who would enjoy working in an exciting, fast-paced environment. The bar manager will promote and grow the business, hire and train waitstaff, and ensure that patrons are receiving excellent drinks, food, and service. You will also manage inventory and resources, assist with promotional events, ensure that quality and safety controls are followed, maintain current licenses and update vendor contracts, create schedules, and set business objectives to increase profits and maximize customer satisfaction. You should also be able to work with diverse personalities and diffuse tense situations. In order to succeed as a bar manager, you should be observant and have the ability to think critically and efficiently. You should be a skilled communicator with excellent problem-solving, observation, and interpersonal skills. RESPONSIBILITIES - Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals. - Hiring and training staff to provide excellent service to patrons. - Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours. - Setting and enforcing quality and safety controls. - Ensuring licenses are updated and in line with current legislation. - Working with diverse personalities both on the staff and patrons. - Planning and taking part in promotional events. - Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed. - Maintaining a fun, safe atmosphere for patrons. REQUIREMENTS - High school diploma. - Restaurant or bar management experience is generally preferred. - Strong understanding of business management and accounting principles. - Excellent computer, problem-solving, and customer service skills. - Exceptional communication and interpersonal skills. - Ability to diffuse tense situations and resolve conflicts. - Willingness to work during peak hours, including nights, weekends, and holidays. - Effectively delegate responsibilities and maximize resources. - Decisiveness. - Ability to walk, stand, and occasionally carry heavy items in a fast-paced, stressful environment.